FAQs

Hair

What is Virgin hair?


Virgin hair is 100% human hair that has not gone through any chemical processing. It is possible that it has been steamed processed to give it shape. Virgin hair is great for dying as the hair has not been damaged by chemicals and is better at holding in the dye.




What Hair Does Velvet Ebony sell?


We sell 100% Virgin hair currently. As we grow we are looking into offering 100% raw hair, which as it sounds, is hair at its rawest state. It has not been chemically processed or steamed processed. It is the highest quality hair in the market.




Are Velvet Ebony’s hair bundles double weft?


We strive to provide the highest quality hair and all our bundles are double weft.




Do you offer wig customization services?


We do! If you would like a custom wig made and shipped to you, please email us at contact@velvetebony.com




Can I color your hair?


Yes, the hair can be colored. We recommend you use or consult a professional when coloring.




Do you offer wholesale?


Yes! We do offer wholesale pricing. We require a minimum of 10 pieces per order for wholesale pricing. Please email contact@velvetebony.com for pricing.





Shipping/Orders/Returns

What are your shipping costs?


We offer free shipping on all orders over $100 inside the Continental United States. All orders under $100 have a $10 flat fee inside the Continental United States.




Do you ship internationally?


We do ship internationally for a flat rate of $65. We DO NOT COVER any custom fees or taxes. All additional fees are paid for by the buyer.




How long will it take to receive my order?


We will try our best to get your order out as quick as possible, but during busy times, orders may take up to 2 business days to process. After we ship the order, it will take an additional 3-5 days to get to you.




Who do you use for shipping?


We use Fedex, UPS, and USPS for shipping.




Is a signature required?


Yes. To protect your purchase and to avoid claims of missing items, we require a signature for ALL orders.




Do you offer returns?


We offer a 7-day return policy for all orders that are unopened and tags still intact. Customer is responsible for return shipping costs. All returned products will be reviewed for use and return can be refused. Please allow 3-5 days for products to be reviewed and refunds/exchanges to be processed. As Federal law states you cannot return human hair products that have been used, we will NOT accept returns on hair that has been used.





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