Shipping & Returns
Velvet Ebony offers FREE shipping on all orders over $100 inside the Continental United States. We offer a $10 flat rate on shipping on orders under $100 inside the Continental United States.
International Orders: We offer $65 standard shipping fee on all international orders. All customs and taxes are the buyer’s responsibility.
Tracking will be provided after the order ships. If you do not receive tracking information, please email firstname.lastname@example.org.
We offer a 7-day return policy for all orders that are unopened and tags still intact. Customer is responsible for return shipping costs. All returned products will be reviewed for use and return can be refused. Please allow 3-5 days for products to be reviewed and refunds/exchanges to be processed. As Federal law states you cannot return human hair products that have been used, we will NOT accept returns on hair that has been used.
Please email to open a return case.
You can cancel your order as long as it has not been shipped. Please email to cancel your order. If your order has shipped and you would like to cancel, you may receive a restocking fee. Please do NOT open the box and ship it back to us. Buyer is responsible for shipping back cancelled orders.